Last updated: July 2, 2026
These Terms of Service (the “Terms”) govern access to and use of:
- the website located at alaka.ai and its related pages, content, forms, and publicly available features (the “Site”); and
- Alaka’s software, dashboards, artificial-intelligence features, communications tools, integrations, and related products and services (the “Services”).
The Site and Services are operated by Alaka AI Solutions Inc., a Delaware corporation (“Alaka,” “we,” “us,” or “our”). By accessing or using the Site or Services, you agree to these Terms. If you do not agree, do not access or use them.
If you access or use the Services for an organization that has entered into a separate written agreement with Alaka (a “Customer Agreement”), the Customer Agreement governs that organization’s use of the Services and controls to the extent of any conflict with these Terms. These Terms apply to matters not addressed in the Customer Agreement and to use of the public Site.
1. About Alaka
Alaka develops software and technology for customer communications and logistics workflows. The Services may include communications, artificial-intelligence, shipment-information, document, notification, integration, and related functionality.
Descriptions of products, features, integrations, capabilities, timelines, or availability are provided for general informational purposes. Unless expressly stated in a Customer Agreement, they do not constitute a warranty, service-level commitment, binding specification, or promise that any feature or integration will remain available.
2. Eligibility and Authority
The Site and Services are intended for business and professional use by people who are at least 18 years old.
If you access or use the Site or Services on behalf of a company or other organization, you represent that you are authorized to act for and bind that organization. In these Terms, “you” includes that organization where applicable.
3. Accounts and Authorized Users
Some Services require an account. You agree to provide accurate account information and keep it reasonably current. You are responsible for safeguarding account credentials and for activity conducted through your account or by users whom you authorize.
You must promptly notify Alaka if you believe an account, credential, connected system, or communication channel has been accessed or used without authorization.
An organization’s administrators may manage users, permissions, connected systems, and settings for that organization. Alaka may rely on instructions and authorizations provided by an organization’s administrators and authorized representatives.
4. Connected Accounts and Customer Instructions
The Services may allow an authorized representative to connect communication channels, mailboxes, business accounts, transportation-management systems, tracking systems, or other third-party services.
By connecting an account or system, you represent that you have all rights, permissions, and organizational authority necessary to authorize the connection and the related access, processing, communications, and actions. You authorize Alaka to access and process information, and to take actions through the connected account or system, as reasonably necessary to provide the Services you request or enable.
You are responsible for:
- the legality, accuracy, and appropriateness of information and instructions supplied to the Services;
- establishing an appropriate legal basis and providing any notices or obtaining any consents required for your communications and data processing;
- configuring the Services appropriately for your organization; and
- ensuring that your use of connected accounts and third-party services complies with applicable agreements, policies, and laws.
Alaka is not responsible for determining whether you have sufficient rights in a third-party account or information that you direct Alaka to process.
5. Permitted Use
You may use the Site and Services only for lawful business purposes and in accordance with these Terms and any applicable Customer Agreement.
You must not:
- violate applicable law, regulation, sanctions, or another person’s rights;
- access or use the Site, Services, or a connected system without authorization;
- interfere with or disrupt the availability, integrity, performance, or security of the Site or Services;
- introduce malicious code or use the Services to distribute unlawful, fraudulent, abusive, deceptive, or harmful material;
- attempt to bypass security, access controls, usage restrictions, or technical limitations;
- reverse engineer, decompile, or attempt to derive source code except where applicable law expressly permits it;
- scrape, systematically extract, resell, sublicense, or commercially exploit the Site, Services, or their content except as expressly authorized in writing;
- use the Services to infringe intellectual-property, privacy, publicity, confidentiality, or other rights;
- misrepresent your identity, authority, affiliation, or the source or purpose of a communication;
- use the Services to develop or improve a competing product through unauthorized access to the Services; or
- use the Services in a manner that creates a material security, legal, operational, or reputational risk for Alaka, its customers, service providers, or other users.
We may investigate suspected misuse and may restrict or suspend access where reasonably necessary to protect the Site, Services, users, connected platforms, or others.
6. Artificial Intelligence and Automated Functionality
The Services may use artificial intelligence and automated processes to analyze information, retrieve context, classify or route communications, draft or generate content, and perform customer-configured workflows.
Artificial-intelligence and automated outputs may be incomplete, inaccurate, delayed, or unsuitable for a particular purpose. You are responsible for determining whether and how to rely on an output and for applying appropriate human review, oversight, and controls for your use case.
The Services do not provide legal, financial, tax, customs, regulatory, transportation, security, or other professional advice. You should consult an appropriately qualified professional regarding material decisions or obligations.
Alaka may change the models, providers, methods, or technical components used to provide artificial-intelligence or automated functionality, subject to applicable Customer Agreements and law.
7. Customer Data
As between Alaka and the applicable customer, the customer retains its rights in information, content, communications, files, and other data that it or its authorized users provide, connect, transmit, or direct Alaka to process (“Customer Data”).
The customer grants Alaka and its service providers a limited right to host, access, use, reproduce, transmit, modify, and otherwise process Customer Data as reasonably necessary to provide, secure, support, and maintain the Services, comply with customer instructions, and satisfy applicable legal obligations.
You represent that Customer Data and your instructions concerning it do not violate law, contractual obligations, or another person’s rights. Unless Alaka has expressly agreed otherwise in writing, you must not use the Services to process health information, biometric information, financial-account credentials, government identification numbers, or other highly sensitive or specially regulated information.
Alaka’s processing of personal information is described in its Privacy Policy and, where applicable, a Customer Agreement or data-processing agreement.
8. Third-party Services and Platforms
The Site and Services may interoperate with or contain links to services operated by third parties, including communications, email, artificial-intelligence, cloud-infrastructure, shipment-tracking, and business-system providers.
Third-party services are governed by their own terms, policies, availability, and technical requirements. Alaka does not control and is not responsible for a third-party service, including its security, availability, accuracy, changes, suspension, or handling of information. Alaka does not guarantee that an integration will remain available or operate without interruption.
You are responsible for maintaining any third-party accounts, licenses, permissions, and approvals required for your use of an integration. A third-party provider may restrict or revoke access independently of Alaka.
Microsoft, Google, Meta, WhatsApp, and other third-party providers are not parties to these Terms and do not sponsor, warrant, or provide support for the Alaka Services. To the maximum extent permitted by applicable law, those providers have no warranty, support, or liability obligation arising from the Alaka Services or your use of them.
9. Intellectual Property
The Site and Services, including their software, workflows, interfaces, designs, text, graphics, logos, models, prompts, documentation, and other materials, are owned by or licensed to Alaka and are protected by intellectual-property laws.
Subject to these Terms and any Customer Agreement, Alaka grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Site and Services for your authorized internal business purposes.
Except as expressly permitted by Alaka in writing or by applicable law, you may not copy, modify, republish, distribute, sell, license, remove proprietary notices from, or create derivative works of the Site or Services. No rights are granted by implication, estoppel, or otherwise.
10. Feedback
If you voluntarily provide suggestions, comments, ideas, or other feedback concerning Alaka, the Site, or the Services, you grant Alaka a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without restriction or compensation.
This section does not give Alaka ownership of Customer Data or confidential information that Alaka has separately agreed in writing to protect.
11. Fees
Fees, payment obligations, taxes, renewal terms, and related commercial terms for the Services are governed by the applicable order, Customer Agreement, or other written arrangement with Alaka. Access to a publicly available Site feature does not create a right to receive paid Services.
12. Support, Availability, and Changes
Alaka, and not any third-party platform provider, is responsible for support concerning the Alaka Services. Support requests may be submitted using the contact information below. Unless a Customer Agreement states otherwise, Alaka does not promise a particular support method, response time, or resolution time.
Alaka may modify, update, suspend, restrict, or discontinue any part of the Site or Services. Alaka may also impose reasonable technical or usage limits.
Unless a Customer Agreement expressly provides otherwise, Alaka does not guarantee that the Site or Services will be continuously available, uninterrupted, secure, error-free, or compatible with every system or configuration. Maintenance, provider outages, security events, legal requirements, and circumstances outside Alaka’s reasonable control may affect availability.
13. Suspension and Termination
You may stop using the Site or Services at any time. An authorized administrator may disconnect an integration or request account closure through available product controls or by contacting Alaka.
Alaka may restrict, suspend, or terminate access if reasonably necessary because of suspected misuse, a security or legal risk, nonpayment, a third-party platform requirement, a customer instruction, or a violation of these Terms or a Customer Agreement.
Following expiration, termination, disconnection, or account closure, information and connected-account credentials will be handled in accordance with the Privacy Policy, applicable Customer Agreement, customer instructions, and law. Provisions that by their nature should survive will survive, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, and general terms.
14. Privacy and Cookies
Alaka’s Privacy Policy explains how Alaka collects, uses, discloses, and protects personal information. Alaka’s Cookie Policy explains the use of cookies and similar technologies. Alaka’s Data Deletion Instructions explain how to submit a deletion request.
Those policies are incorporated into these Terms to the extent applicable to your use of the Site or Services.
15. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITH ALL FAULTS.
ALAKA DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RESULTS, AND UNINTERRUPTED OR ERROR-FREE OPERATION.
ALAKA DOES NOT WARRANT THAT INFORMATION OR OUTPUTS WILL BE ACCURATE, COMPLETE, CURRENT, OR SUITABLE; THAT DEFECTS WILL BE CORRECTED; THAT THE SITE OR SERVICES WILL BE FREE OF HARMFUL COMPONENTS; OR THAT ANY FEATURE, INTEGRATION, COMMUNICATION, DELIVERY, OR RESULT WILL OCCUR AS EXPECTED.
Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded. A Customer Agreement may provide different express commitments, in which case that Customer Agreement controls for the applicable customer.
16. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALAKA AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATING TO THE SITE, SERVICES, THESE TERMS, OR A THIRD-PARTY SERVICE, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.
TO THE FULLEST EXTENT PERMITTED BY LAW, ALAKA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE, SERVICES, OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).
These limitations do not apply to liability that cannot legally be excluded or limited. If a Customer Agreement establishes a different liability framework, that framework controls for claims governed by that Customer Agreement.
17. Indemnification
To the fullest extent permitted by applicable law, you will defend, indemnify, and hold harmless Alaka and its directors, officers, employees, agents, and affiliates from third-party claims, damages, liabilities, losses, and reasonable expenses arising out of or relating to:
- your unlawful or unauthorized use of the Site or Services;
- Customer Data, instructions, communications, or connected accounts supplied or authorized by you;
- your violation of these Terms, a third-party agreement, or applicable law; or
- your infringement or violation of another person’s rights.
This obligation does not apply to the extent a claim was caused by Alaka’s gross negligence, willful misconduct, or unlawful conduct. A Customer Agreement may establish different indemnification obligations for the applicable customer.
18. Governing Law and Venue
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles.
Any dispute arising out of or relating to these Terms, the Site, or the Services will be brought exclusively in the state or federal courts located in Delaware, and you consent to their jurisdiction and venue. Nothing in this section prevents either party from seeking appropriate injunctive or equitable relief where necessary to protect intellectual-property, confidential-information, security, or similar rights.
19. Changes to These Terms
Alaka may update these Terms from time to time to reflect changes to the Site, Services, practices, third-party requirements, or applicable law. When Alaka updates these Terms, it will revise the “Last updated” date above and provide additional notice where reasonably appropriate or legally required.
Changes apply prospectively from the effective date stated in the updated Terms. Continued use of the Site or Services after updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by law.
20. General Provisions
If a provision of these Terms is unlawful, invalid, or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in effect.
Alaka’s failure to enforce a provision is not a waiver. You may not assign your rights or obligations under these Terms without Alaka’s prior written consent. Alaka may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, or sale of all or substantially all relevant assets.
These Terms, together with the policies incorporated by reference and any applicable Customer Agreement, constitute the applicable agreement concerning the Site and Services. They do not create a partnership, joint venture, employment, agency, fiduciary, or franchise relationship.
21. Contact Us
Questions about these Terms may be sent to:
Alaka AI Solutions Inc.
2261 Market Street, STE 16172
San Francisco, CA 94114
United States
Email: contact@alaka.ai
Phone: +1 862 403 5269
Website: alaka.ai