Last updated: June 23, 2026
This page explains how to request deletion of personal information associated with Alaka AI Solutions Inc. (“Alaka,” “we,” “us,” or “our”), including information connected to an Alaka account, a Meta or WhatsApp Business connection, a Google Workspace or Gmail connection, a Microsoft 365, Outlook, or Exchange connection, or communications processed through the Alaka Services.
For additional information about how Alaka processes personal information, please review our Privacy Policy at alaka.ai/privacy-policy.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
To request deletion, email:
contact@alaka.ai
Use the subject line:
Data Deletion Request
In your message, please provide enough information for us to locate and verify the relevant records, such as:
* Your name;
* The email address or telephone number associated with the information;
* Your company name, if applicable;
* The name of the freight forwarder or other business that contacted you through Alaka, if known;
*Whether your request concerns an Alaka account, a Meta or WhatsApp Business connection, a Google Workspace or Gmail connection, a Microsoft 365, Outlook, or Exchange connection, a message conversation, or another interaction; and
* A brief description of the information you would like deleted.
Please do not send passwords, access tokens, government identification numbers, or other sensitive credentials by email.
2. Verification
We may need to verify your identity or authority before completing a deletion request.
Verification may include:
* Confirming access to the relevant email address or telephone number;
* Confirming your relationship with an Alaka customer account;
* Confirming your authority to act for a connected Meta or WhatsApp Business Account, Google Workspace organization, Microsoft 365 organization, or other connected business account; or
* Requesting additional information reasonably necessary to identify the relevant records.
We may decline or limit a request if we cannot reasonably verify the requester’s identity or authority.
3. Information associated with an Alaka account or business connection
A verified deletion request from an authorized customer representative may cover personal information and configuration data associated with the relevant Alaka account or an authorized third-party business connection, including Meta or WhatsApp Business, Google Workspace or Gmail, Microsoft 365, Outlook, or Exchange.
Depending on the connection and the information Alaka holds, this may include:
* Business-account and connection identifiers;
* Meta or WhatsApp Business Account and business phone-number identifiers;
* Google Workspace, Gmail, Microsoft 365, Outlook, or Exchange account identifiers and mailbox configuration information;
* Business profile, mailbox, or sender configuration information;
* Connection and onboarding status;
* Alaka account and authorized-user information; and
* Stored credentials, OAuth tokens, or other authorization information associated with Alaka’s access.
Where appropriate, we will also disconnect Alaka’s access, revoke stored OAuth credentials or other authorization, and remove active integrations associated with the relevant connection.
4. Information processed on behalf of an Alaka customer
Alaka customers may use the Services to communicate with their own customers, contacts, shippers, consignees, or other recipients.
When your request concerns messages, shipment information, contact records, or other information that Alaka processes on behalf of one of its customers, that customer is generally responsible for deciding how the request should be handled.
In those circumstances, Alaka may:
* Identify the relevant customer;
* Forward the deletion request to that customer;
* Assist the customer in locating the relevant information; and
* Delete or restrict information in accordance with the customer’s instructions and applicable law.
You may submit your request directly to Alaka even if you do not know which customer controls the information.
5. What deletion may include
Depending on the nature of the request, applicable law, and Alaka’s role, deletion may include eligible personal information associated with:
* An Alaka account;
* A Meta or WhatsApp Business connection;
* A Google Workspace or Gmail connection;
* A Microsoft 365, Outlook, or Exchange connection;
* Contact or recipient records;
* Message or conversation records;
* Support or onboarding communications; and
* Related operational records that identify the requester.
These are examples and may not represent every location or category in which relevant information is processed.
6. Disconnecting a Meta or WhatsApp connection
Disconnecting a Meta or WhatsApp Business connection and deleting previously stored information are separate actions.
Disconnecting stops Alaka’s future authorized access to the relevant connection.
Deleting removes eligible information that Alaka has already stored or processes in connection with that account or integration.
An authorized customer representative may request:
* Disconnection only;
* Deletion only; or
* Both disconnection and deletion.
Please state clearly which action you are requesting.
You may also be able to remove or disconnect Alaka through the settings made available by Meta, WhatsApp, or the applicable communications provider.
7. Service providers and third-party platforms
Alaka uses service providers to operate the Services, including providers that support infrastructure, communications, email, artificial intelligence, monitoring, and business-system integrations.
Where applicable and reasonably available, we take steps to delete or restrict relevant information held by service providers acting on our behalf, subject to their contractual obligations, legal requirements, retention schedules, backup practices, and technical capabilities.
Meta, WhatsApp, and other third-party platforms may independently process information under their own terms and privacy policies. A deletion request submitted to Alaka applies to information controlled or processed by Alaka. It does not necessarily delete information independently controlled by Meta, WhatsApp, or another third party.
You may need to use the privacy or account tools provided by those third parties to request deletion of information they independently control.
8. Information we may retain
We may retain limited information where retention is necessary or permitted to:
* Comply with legal, tax, accounting, or regulatory requirements;
* Protect the security and integrity of the Services;
* Detect or prevent fraud, abuse, or unlawful activity;
* Resolve disputes or establish, exercise, or defend legal claims;
* Maintain records of completed privacy requests; or
* Preserve a minimal suppression record needed to honor an opt-out or prevent unwanted future communications.
Information retained for these purposes will be limited to what is reasonably necessary and retained only for the applicable purpose.
Information may also remain temporarily in backup systems until those backups are overwritten or expire under our normal retention schedule.
9. De-identified information
We may retain information that has been aggregated or de-identified so that it can no longer reasonably identify you.
We maintain de-identified information in de-identified form and do not attempt to re-identify it except where permitted by applicable law, such as for testing the effectiveness of de-identification controls.
10. Timing and confirmation
We will acknowledge and respond to verified deletion requests within the period required by applicable law.
The time required may depend on:
* The information provided in the request;
* Whether identity or authority must be verified;
* Whether Alaka processes the information for one of its customers;
* The number of systems or service providers involved; and
* Any legal or security-based retention requirements.
When the request is completed, we will provide confirmation or explain:
* What action was taken;
* Whether the request was referred to an Alaka customer;
* Whether any information was retained; and
* The reason for any limitation or denial, where applicable.
11. Communication opt-outs
A request to stop receiving messages is different from a request to delete personal information.
To stop receiving communications, you may:
* Use an unsubscribe method provided in an email;
* Reply through a supported communication channel with an opt-out request;
* Contact the business that sends the messages; or
* Email contact@alaka.ai.
We may retain a minimal suppression record after an opt-out so that the relevant business does not send the same category of communications again.
12. Contact us
Alaka AI Solutions Inc.
Attn: Privacy
2261 Market Street, STE 16172
San Francisco, CA 94114
United States
Email: contact@alaka.ai
Phone: +1 862 403 5269
Website: alaka.ai